Frequently Asked Questions
Everything you need to know about your SYNC gear and orders.
What is the typical shipping time for high-performance gear?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. Expedited shipping options are available at checkout for athletes needing gear before a specific event.
What is your return policy for athletic apparel?
We offer a 30-day return policy on all unused items in their original packaging with tags attached. Please note that for hygiene reasons, certain base layers and compression garments must be unopened to qualify for a return.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' specific to that garment's fit (e.g., Slim Fit vs. Athletic Fit). We recommend measuring your chest, waist, and inseam to compare against our metrics for the best performance fit.
Do you offer professional or team discounts?
Yes, SYNC Performance provides specialized pricing for certified coaches, professional athletes, and club teams. Please visit our 'Team Sales' page to submit an application for a pro-account.
How should I care for my technical fabrics?
To maintain the integrity of technical membranes and moisture-wicking properties, we recommend machine washing in cold water with a mild detergent and hanging to dry. Avoid fabric softeners and high heat, which can damage performance fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay and Affirm for larger equipment purchases.